Data Deletion Instructions
Innabox Inc. (doing business as CharacterQuilt) respects your right to request deletion of personal data we hold about you. This page describes how to make that request and what to expect.
How to Request Deletion
Email us at the address below with your Customer ID(s) (or the email address associated with your account) and we will delete the associated personal data from our active systems.
What to Include
- Subject line: Data Deletion Request
- Your Customer ID(s), or, if you don't have one, the email address you used with our service
- The platform or integration the data was collected through (e.g., Facebook, website signup)
- Confirmation that you are the account holder or are authorized to act on their behalf
Email Template
To: bhairav@characterquilt.com Subject: Data Deletion Request Hello, I would like to request deletion of my personal data held by CharacterQuilt. Customer ID(s): <your customer id(s)> Account email: <your email> Source: <e.g., Facebook login, web signup> I confirm I am the account holder. Thank you, <your name>
What Happens Next
- We acknowledge your request within 5 business days.
- We verify ownership of the account or data referenced.
- We delete the associated personal data from our active production systems within 30 days.
- Residual copies in encrypted backups are purged on the standard backup rotation (no longer than 90 days).
- We notify you by reply when deletion is complete.
What We Cannot Delete
Some records may need to be retained to comply with legal, accounting, tax, or fraud-prevention obligations, or where the data has been aggregated and de-identified such that it can no longer be associated with you. We will tell you if any of these exceptions apply to your request.
Questions
For any questions about this process or our handling of personal data more broadly, see our Privacy Policy or contact bhairav@characterquilt.com.